Shipping Policy

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Processing time may increase to 3 - 5 business days during busy sale period and holiday periods throughout the year, such as Mother's Day, Father's Day, Valentine's Day, Christmas, Easter, Black Friday and Cyber Monday.

Please note that express shipping does not affect processing times. For priority service click HERE to submit your request to our customer service team. 

Domestic Shipping Rates and Estimates

Shipping time excludes processing time. 

Shipping option

Estimated delivery time

Price

Standard Post AU

3 to 7 business days

$0

Express Post AU

1 to 3 business days

$20

Standard Post NZ

3 to 10 business days

$25

Standard Post USA

5 to 14 business days

$40

 

Deliveries are made from 9.00am to 5.00pm on Monday to Friday. Customers can track their order via the delivery confirmation email sent from Mon Verre or Australia Post automated delivery notifications.

 

In-store pickup

Mon Verre does not offer in-store pickup or click and collect services.

International Shipping

We offer international shipping to the following countries:

  • New Zealand
  • United States of America

We do take special request order for countries outside of the standard destinations. For a special request, contact Mon Verre via customerservice@monverre.com.au 

Shipping charges for the above destinations will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mon Verre is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 12 business days of receiving your shipping confirmation email, please contact us at customerservice@monverre.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Mon Verre accepts shipments to PO Boxes and Parcel Lockers.